Retail frustrations at Christmas and the 2024 Ladbrokes Handicap Hurdle at Ascot

I begin this yuletide post with a slight digression on customer service - an occasional hobby horse of mine. 

I think we'd all agree good customer service should be lauded.

Six years ago, at precisely this time of year, I was only too happy to record Marks and Spencer's outstanding customer service in a post entitled 'A gift horse at Christmas'. 

Similarly, poor customer service needs to be called out as well.  

I'm afraid, six years on, standards at the once outstanding Marks and Spencer appear to have slipped.

A couple of months back I signed up for a Sparks card and, as instructed, downloaded the M&S app. The main motivation was to receive a free hot drink after six hot drink purchases - a modest enough goal, I think you'll agree, but, these days, that's about all I have the stomach for.

Anyway, it wasn't clear to me how the app was supposedly recording my coffee purchases so last week I asked a helpful member of store staff to explain. She showed me the app on her phone; a digital card popped up showing each purchase on her device, a feature that clearly wasn't working on my mine. A call to the helpline was required.

Two assistants - one customer, the other technical - quickly offered the same diagnosis and both were rather adamant: I didn't have the requisite digital profile and the simple answer was I needed to go away (as soon as) and create one. Having registered months earlier, I knew this couldn't be the case but my humble protestations were given short shrift.

Such larks with Marks! Chasing a free coffee felt like harder work than chasing a free bet.

Anyway, Plan B kicked in - details of the sorry saga were sent in a separate mail to somebody else and a prompt reply followed, the start of which is reproduced below:

"Thank you for contacting us at M&S.

"I'm sorry you had to go through this process, as a shopper my self [sic] I understand how frustrating you are."

Naturally, when I showed this response to my wife, she could only concur. 

Still, I was surprised to hear that rumours of my retail notoriety had reached the lower echelons of Marks and Spencer's nationwide support team... 

Retail therapy like that - it's enough to drive anyone to the formbook.

13 have been declared for the Ladbrokes Handicap Hurdle (3.35), the finale at Ascot tomorrow where a crowd of over 19,000 is anticipated; I have no doubt certain patrons amongst that number will have successfully claimed at least one free hot drink from Marks and Spencer.

The going is described as good to soft.

Five weeks ago Be Aware and the mare Dysart Enos finished second and third respectively behind Burdett Road in the Greatwood at Cheltenham (Fiercely Proud sixth, Go Dante ninth); on revised terms the pair look closely matched.

Unbeaten four-year-old Kabral Du Mathan had the Boodles at Cheltenham as a target last March after winning the Chatteris Fen Juvenile Hurdle at Huntingdon but he never got there after suffering a setback. 

Paul Nicholls' inmate has been well backed through the day; this represents the gelding's first race with more than eight runners.

Three four-year-olds have come home in front in the past 20 years: Cause Of Causes (2012); Sternrubin (dead-heated with Jolly's Cracked It in 2015); and Tritonic (2021). 

Flashy chestnut Secret Squirrel, trained by Hughie Morrison and owned and bred by his wife Mary, finished third behind Our Champ over course and distance seven weeks ago (Fiercely Proud fell two out when disputing second) and is six pounds better off here; the trainer won this with Marble Arch in 2001 and Not So Sleepy in 2019 and 2020. 

The market currently rates Secret Squirrel a 6/1 chance while Our Champ is 20/1 in a place - having been 40s earlier in the week.

Favour And Fortune was sixth in the Supreme in March before winning the Scottish Champion Hurdle at Ayr in April. Writing in the RP Weekender, Alan King says:

"He's come to hand quicker than I expected after his hock injury and he might have returned to action at Doncaster last weekend. 

"I decided that he would benefit from waiting a week and I was delighted with how he worked on the grass last Saturday.

"While I'm sure there will be improvement in him, as he's not run since last April, I believe that he's ready to run well."

The yard won this with Raya Star in 2011 and Tritonic 2021.

Top weight Steel Ally jumped well to make all and win at Haydock over two miles three furlongs off a career-high mark last time. Sam Thomas' charge has gone up another six pounds for that effort; it was testing at Haydock so better ground here should help but I'm not certain the step back in trip will.

Fiercely Proud is better going right-handed so his sixth under a hold-up ride in the Greatwood is easily forgiven. However he finished behind Be Aware, Steel Ally and Secret Squirrel in the Novices' Championship Final won by Helnwein at Sandown in the spring.

Rated 77 on the Flat in Ireland, front-runner Impero beat decent yardsticks Norman Fletcher, Aucunrisque and Jilaijone in a conditional jockeys' handicap at Cheltenham in October off 119 and has since won a Musselburgh novice hurdle over two and a half miles; the yard hasn't recorded a win so far this month.

Black Hawk Eagle proved no match for Norman Fletcher at Huntingdon last time while 2021 winner Tritonic finished last of 11 runners on the all-weather at Kempton 10 days ago and is clearly considered the stable's second string.

Kihavah, rated 101 on the Flat, is at his best on good ground and was declared a non-runner late this afternoon. 

Go Dante's nose defeat of Faivoir in the Imperial Cup at Sandown last March reads well. Olly Murphy's charge still has the look of one with something in hand of his current mark (132) but things don't appear to have gone to plan this term. 

He finished fifth behind Lump Sum in the Welsh Champion Hurdle at Ffos Las (weakened gradually from two out) and underwent wind surgery the very next day. Next time in the Greatwood he faded out of contention approaching the last and was beaten 19 lengths.

In a Straight from the Stable article just over a year ago [RP Weekender 01-05.11.23] Olly Murphy said:

"He wants very soft ground..."

When this race was priced up earlier in the week, I thought two horses looked overpriced - Our Champ and Go Dante's stablemate Alnilam, who never made the final declarations, presumably on account of the ground.

Our Champ beat Break My Soul a nose in the Lavazza Handicap here, despite conditional jockey Freddie Gordon dropping his whip in the final 110 yards. On revised terms the gelding has roughly two and a half lengths to find with Secret Squirrel and has been supported in the market through the day.

Hughie Morrison has said he thinks Secret Squirrel is well handicapped whereas Chris Gordon is on record saying the handicapper has probably 'got' his charge now.  

The Gordon yard has been slow to come to hand this season but King William Rufus won a handicap hurdle six lengths at the track earlier this afternoon.

Our Champ is the each-way suggestion, 16/1 in a couple of places but at the time of writing 20/1 with bet365 who pay four places. 

Anyone fancy a coffee?